Refund Policy

01The 14-day refund

SideDock is a one-time purchase. Paying gets you a license key by email straight away, for 1, 3 or 5 Macs depending on your plan. If within 14 days of buying you decide SideDock isn’t for you, ask and we’ll refund the full amount. You don’t need to give a reason, and it doesn’t matter how much you’ve used it.

We’d love to hear what didn’t work, because it helps us make SideDock better. That’s a wish, not a condition: you never have to troubleshoot, install an update or wait on support before getting a refund you’re entitled to.

02Upgrades between plans

If you upgraded to a plan with more Macs, the 14 days for the upgrade start on the day you paid for it, and only the upgrade payment is refunded. Your earlier plan stays active.

03Rights that always apply

Nothing on this page takes away a right to cancel, withdraw or get a refund that the law where you live says can’t be given up. Where such a right applies, it applies in full, on top of section 1.

• European Union and EEA: consumers have 14 days from purchase to withdraw and get a full refund, without giving a reason. The law lets sellers of digital content ask you to give up this right at checkout; we don’t, so it stays in full even after you’ve downloaded and used SideDock.
• United Kingdom: consumers have the same 14-day right to cancel, and we don’t ask you to give it up either.
• Brazil: consumers have 7 days from purchase to cancel for a full refund, without giving a reason.
• Anywhere else: if your consumer law gives you a refund or cooling-off right that can’t be signed away, you have it here too. Tell us where you bought from and we’ll apply it.

04Double and accidental purchases

If you were charged twice, placed the same order twice, or bought a plan you didn’t mean to, we refund the extra payment, even after 14 days. Just send us the email address you used at checkout.

05A key that never arrived

If your payment went through but no license key reached you, that’s our delivery failing, not a refund request. Check your spam folder first, then use Recover license to have the key sent again. If it still doesn’t arrive, write to us and we’ll fix it or refund you, whichever you prefer.

06How to ask

Email support@getsidedock.com from any address, or use the contact page, with:

• the email address you used at checkout;
• your order number or license key, if you have it (it’s in your receipt);
• if you’re using a right from section 3, the country you bought from.

We reply within two business days, usually much sooner. If you bought through our payment provider’s checkout, you can also ask it for a refund directly; it follows this policy.

07After a refund

The money goes back to the payment method you used. Most banks show it within 5 to 10 business days. When the refund is issued, the license key is deactivated and stops working on your Macs. Your settings and data stay on your Mac until you delete them.

08Chargebacks

Please ask us before going to your bank. A refund from us is quicker and simpler, while a chargeback pauses your license until the bank finishes looking into it. Fraudulent chargebacks or repeated abuse of refunds may lead us to deactivate the license, as our Terms of Service explain.

09Changes to this policy

We may update this policy and will change the date at the top when we do. The version in force on the day you bought SideDock is the one that applies to that purchase.

10Contact

Refunds, charges you don’t recognise, or questions about this policy: support@getsidedock.com.